We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will get a full refund.

Since it is a custom product, we can not cancel the order if the product is finished and shipped, and it does not support returns and refunds.

Custom Items

Our curtains and shades are handcrafted and specially customized based on your preferences(including some hardware cut to your size), making them unique and non-transferable to other customers. As such, returns are generally not accepted unless there are quality issues.

Everything is correct, if you're not satisfied with your custom curtains, please contact our custom service first within 30 days of receipt. Our team will guide you through the donation process to ensure eligibility for a partial refund (70% of the item price).

Please note:

• Do not donate the items on your own without contacting us first, as this will make you ineligible for a refund.
• Once instructed, donate the items to Goodwill and provide us with a donation receipt that includes:

1. Details of the donated items（Name/Quantity)
2. The donation date
3. A picture of the donated items

For quality issues such as incorrect size, color, or other mistakes on our part, please contact us within 30 days. We will either remake the curtains or resolve the issue through modifications at no cost to you, including covering the shipping fees.

If you receive curtains that don't fit perfectly due to incorrect measurements on your part, we can work together to find a solution. For example, if the panel is too wide, we can adjust its width (you would cover the shipping and modification fees).

If the issue cannot be remedied, such as the curtains being too narrow, too short, or requiring a fabric change, we offer a 50% discount on a second set (valid within 30 days of receiving your first order).

Custom tracks and pillow covers are also made to order and fall under the custom item category.

 

Non-Custom Items

Select Window Hardware: Adjustable drapery hardware (rods, wands) and accessories (rings, clips) may be returned in their original packaging. Customers are responsible for return shipping costs.
Swatch/Sample Booklets: Not eligible for returns.

 

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For quality issues, all return shipping costs will be borne by Curtarra. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@curtarra.com.

Please contact our Customer service at support@curtarra.com to get more information you need.