SHIPPING POLICY
As is known to all, shipping is often the biggest concern for online shopping. At curtarra.com, we take pride in our fast shipping service and hope you can enjoy shopping at every step.
Delivery Time
Since our custom items (including curtains, shades, rods, tracks, etc.) are instantly crafted according to your particular requirements, our order delivery usually can be made up of two parts:
Processing Time:
- Ordinary Day: 5-10 Business Days
- Holiday Season: 13-35 Business Days
Shipping Time:
- Ordinary Day: 5-7 Business Days
- Holiday Season: 7-10 Business Days
Total Time:
- Ordinary Day: 10-17 Business Days
- Holiday Season: 20-45 Business Days
* Other standard items, such as rods and wands, will be shipped earlier than customized items.
* Free swatches will be delivered within 5 business days.
* Please pay attention to the shipping notification email.
Delivery time may be extended by 45 business days during the CNY holiday season(aka. Jan.&Feb.). The total delivery time is as shown on the checking out page.
Shipping Fee
We offer FREE SHIPPING on ALL products across the US and Canada.
Shipping Carrier
Orders on custom curtains are shipped by air, via FedEx or DHL, mainly.
For free fabric swatches, most of them are shipped by USPS.
Shipping Address
Please note that we can deliver fabric swatches to the PO boxes. But we can't do that in the case of curtain&hardware order shipment.
Track Shipment
Once your package ships, we will email you the tracking information(carrier and tracking number).
You can check your shipment by clicking the Track Order for more details. Or visit the carrier's official website to monitor your package.
Damage/Lost Package
We meticulously check all our products to prevent issues, but damage or loss may happen during transit.
If your product is damaged or lost, please do the following:
1. Take a picture showing the damage or describe the loss.
2. Report to the carrier:
FedEx: 1.800.GoFedEx or 1.800.463.3339 (US & Canada)
UPS: 1 (800) 742-5877 (US & Canada)
DHL: 18002255345 (US); 18553457447 (Canada)
3. Email us at support@curtarra.com with the problem and the relevant photos.
We'll promptly address your issues and, if confirmed by the carrier, assist in locating or remaking your lost items.
Additional Needs
For any personal shipping requests like expediting, change of address, or reporting package issues, please contact us at support@curtarra.com .